Business Highlights:
- Generated full year 2025 Adjusted EBITDA profitability while growing membership by 38% and Insurance revenue by 41% year-over-year
- Achieved industry-leading 2026 AEP growth of 53% year-over-year with strong returning member retention
- Expect improving cohort economics powered by Clover Assistant to drive our first-ever full year of GAAP Net Income profitability in 2026
Financial Results:
- Full year 2025 Medicare Advantage membership of 113,803, up 38% year-over-year
- Full year 2025 Total revenues of
$1.9 billion , up 40% year-over-year - Full year 2025 GAAP Net loss of
$86 million , Adjusted EBITDA of$22 million , and Adjusted Net Income of$20 million
Full Year 2026 Guidance:
- Average Medicare Advantage membership of 154,000 - 158,000, representing 46% growth year-over-year at the midpoint
- Total revenues between
$2 .81 billion and$2 .92 billion, representing 49% growth year-over-year at the midpoint - Consolidated Gross profit between $470 million and $510 million, representing 38% growth year-over-year at the midpoint
- Adjusted EBITDA profitability between $50 million and $70 million
- GAAP Net Income between $0 million and $20 million
“Our results in 2025 validate the scalability of our differentiated model, despite some headwinds during the year," said
“During 2025, we demonstrated financial resilience, supported by continued Adjusted EBITDA profitability, a controlled underlying medical cost trend, and Medicare Advantage membership growth significantly above market,” said Clover Health CFO
| Three Months Ended | Year Ended | |||||||||||||||||||||
| Dollars in Millions | 2025 | 2024 | Change (%) | 2025 | 2024 | Change (%) | ||||||||||||||||
| Consolidated: | ||||||||||||||||||||||
| Total revenues(1) | $ | 487.7 | $ | 337.0 | 44.7 | % | $ | 1,924.3 | $ | 1,371.1 | 40.3 | % | ||||||||||
| Consolidated Gross profit(1) | $ | 74.2 | $ | 93.9 | (21.0 | )% | $ | 355.9 | $ | 364.8 | (2.4 | )% | ||||||||||
| Salaries and benefits plus General and administrative expenses ("SG&A") | $ | 123.1 | $ | 115.0 | 7.0 | % | $ | 439.7 | $ | 408.9 | 7.5 | % | ||||||||||
| Adjusted Salaries and benefits plus General and administrative expenses ("Adjusted SG&A")(2) | $ | 97.5 | $ | 86.1 | 13.2 | % | $ | 334.2 | $ | 294.7 | 13.4 | % | ||||||||||
| Adjusted SG&A as a % of Total revenues | 20.0 | % | 25.5 | % | (550) bps | 17.4 | % | 21.5 | % | (410) bps | ||||||||||||
| Net loss from continuing operations | $ | (49.3 | ) | $ | (21.5 | ) | 129.3 | % | $ | (85.5 | ) | $ | (46.3 | ) | 84.7 | % | ||||||
| Adjusted EBITDA(2) | $ | (23.3 | ) | $ | 7.8 | N/A* | $ | 21.7 | $ | 70.1 | (69.0 | )% | ||||||||||
| Adjusted Net (loss) income from continuing operations(2) | $ | (23.8 | ) | $ | 7.4 | N/A* | $ | 20.0 | $ | 68.2 | (70.7 | )% | ||||||||||
| Total cash, cash equivalents, and investments | $ | 319.9 | $ | 437.6 | (26.9 | )% | $ | 319.9 | $ | 437.6 | (26.9 | )% | ||||||||||
| Insurance Segment: | ||||||||||||||||||||||
| Average Medicare Advantage membership(5) | 112,654 | 82,209 | 37.0 | % | 107,084 | 80,561 | 32.9 | % | ||||||||||||||
| Insurance revenue | $ | 485.9 | $ | 330.7 | 46.9 | % | $ | 1,891.7 | $ | 1,344.9 | 40.7 | % | ||||||||||
| Insurance net medical claims incurred | $ | 427.3 | $ | 243.2 | 75.7 | % | $ | 1,618.2 | $ | 1,010.3 | 60.2 | % | ||||||||||
| Insurance BER(3) | 95.0 | % | 82.8 | % | 1,220 bps | 90.9 | % | 81.2 | % | 970 bps | ||||||||||||
| Prior period development | 2.2 | % | 4.6 | % | (240) bps | 0.6 | % | 3.0 | % | (240) bps | ||||||||||||
| Normalized Insurance BER(3) | 97.2 | % | 87.4 | % | 980 bps | 91.5 | % | 84.2 | % | 730 bps | ||||||||||||
2026 Financial Guidance
For full-year 2026,
| 2026 Guidance | |
| Total revenues(1) | |
| Consolidated Gross profit(1) | |
| Adjusted EBITDA(4) | |
| GAAP Net income | |
| Average Medicare Advantage membership | 154,000 - 158,000 |
_______________________________________
*Not presented as a % change because the current or prior period amount is zero or the amount for the line item changed from a gain to a loss (or vice versa) and thus yields a result that is not meaningful.
1 Beginning with this release, the Company is providing guidance with respect to Total revenues and Consolidated Gross profit replacing Insurance revenue and Insurance Benefits Expense Ratio guidance. Consolidated Gross profit is calculated by taking net loss from continuing operations before salaries and benefits, general and administrative expenses, depreciation and amortization, premium deficiency reserve expense, restructuring costs, impairment of goodwill and other intangible assets, interest expense, change in fair value of warrants, and loss on investment. The Company believes that Total revenues and Consolidated Gross profit are meaningful indicators of Clover Heath’s consolidated business performance and is much more informative of operational results.
2 Adjusted SG&A (Non-GAAP), Adjusted EBITDA (Non-GAAP), and Adjusted Net (loss) income from continuing operations (Non-GAAP) are Non-GAAP financial measures. Reconciliations of Adjusted SG&A (Non-GAAP) to SG&A, Adjusted EBITDA (Non-GAAP) to Net loss from continuing operations, and Adjusted Net (loss) income from continuing operations (Non-GAAP) to Net loss from continuing operations, respectively, the most directly comparable GAAP measures, are provided in the tables immediately following the consolidated financial statements below. Additional information about the Company's Non-GAAP financial measures can be found under the caption "About Non-GAAP Financial Measures" below and in Appendix A.
3 Insurance Benefits Expense Ratio (“BER”) is a Non-GAAP financial measure. A reconciliation of Insurance BER to Insurance Net medical claims incurred, net, the most directly comparable GAAP measure, is provided in a table immediately following the consolidated financial statements below. Additional information about the Company's Non-GAAP financial measures can be found under the caption "About Non-GAAP Financial Measures" below and in Appendix A. Normalized Insurance BER is a non-GAAP financial measure which adjusts our activity related to prior period developments. Prior period development refers to change in the Company’s Insurance Revenue and Insurance Medical claims levels from a previous period. While this metric may not be directly comparable to similarly titled measures presented by other companies, management believes that Normalized Insurance BER presents a clearer representation of performance during the year.
4 A reconciliation of projected Adjusted EBITDA (Non-GAAP) to Net income (loss), the most directly comparable GAAP measure, is not provided because Stock-based compensation, which is excluded from Adjusted EBITDA (Non-GAAP), cannot be reasonably calculated or predicted at this time without unreasonable efforts. Additional information about the Company's Non-GAAP financial measures can be found under the caption “About Non-GAAP Financial Measures” below and in Appendix A.
5 Average Medicare Advantage membership represents the average membership during the three months included in the fourth quarter of 2025, and twelve months included in the full year 2025.
Lives under
| Insurance members | 113,803 | 82,664 | |||
Earnings Conference Call Details
Clover Health’s management will host a conference call to discuss its financial results on
Upcoming Investor Events & Conferences
- 2026
Leerink Global Healthcare Conference at9:20 a.m. Eastern Time ,Tuesday, March 10, 2026
Any live and archived webcasts and presentations associated with the conferences listed above may be accessed on Clover Health’s Investor Relations website at: investors.cloverhealth.com/news-and-events/investor-events-presentations.
Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include statements regarding future events and
About Non-GAAP Financial Measures
We use Non-GAAP measures in this release, including Consolidated Gross profit, Adjusted SG&A and Adjusted SG&A as a percentage of Total revenues, Adjusted EBITDA, Adjusted Net (loss) income from continuing operations, Insurance BER, and Normalized Insurance BER. These Non-GAAP financial measures are provided to enhance the reader's understanding of
For a description of these Non-GAAP financial measures, including the reasons management uses each measure, please see Appendix A: "Explanation of Non-GAAP Financial Measures."
The statements contained in this document are solely those of the authors and do not necessarily reflect the views or policies of CMS. The authors assume responsibility for the accuracy and completeness of the information contained in this document.
About
Visit: www.cloverhealth.com
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| CONDENSED CONSOLIDATED BALANCE SHEETS | |||||||
| (Dollars in thousands, except share amounts) | |||||||
| (unaudited) | |||||||
| Assets | |||||||
| Current assets: | |||||||
| Cash and cash equivalents | $ | 78,301 | $ | 194,543 | |||
| Short-term investments | 17,047 | — | |||||
| Investment securities, available-for-sale (Amortized cost: 2025: | 23,131 | 26,997 | |||||
| Investment securities, held-to-maturity (Fair value: 2025: | 1,777 | 15 | |||||
| Accrued retrospective premiums | 63,875 | 41,253 | |||||
| Healthcare receivables | 94,866 | 51,539 | |||||
| Prepaid expenses | 18,209 | 13,174 | |||||
| Other assets, current | 10,649 | 15,603 | |||||
| Total current assets | 307,855 | 343,124 | |||||
| Investment securities, available-for-sale (Amortized cost: 2025: | 187,092 | 201,719 | |||||
| Investment securities, held-to-maturity (Fair value: 2025: | 12,571 | 14,343 | |||||
| Property and equipment, net | 6,385 | 5,307 | |||||
| Other intangible assets | 2,990 | 2,990 | |||||
| Other assets, non-current | 24,118 | 13,259 | |||||
| Total assets | $ | 541,011 | $ | 580,742 | |||
| Liabilities and Stockholders' Equity | |||||||
| Current liabilities: | |||||||
| Unpaid claims | $ | 153,250 | $ | 156,396 | |||
| Accounts payable and accrued expenses | 36,211 | 34,564 | |||||
| Accrued salaries and benefits | 16,038 | 19,090 | |||||
| Other liabilities, current | 3,324 | 3,466 | |||||
| Total current liabilities | 208,823 | 213,516 | |||||
| Other liabilities, non-current | 23,484 | 26,083 | |||||
| Total liabilities | 232,307 | 239,599 | |||||
| Commitments and Contingencies | |||||||
| Stockholders' equity: | |||||||
| Class A Common Stock, | 43 | 41 | |||||
| Class B Common Stock, | 9 | 9 | |||||
| Additional paid-in capital | 2,682,663 | 2,576,471 | |||||
| Accumulated other comprehensive income (loss) | 528 | (1,584 | ) | ||||
| Accumulated deficit | (2,288,352 | ) | (2,202,803 | ) | |||
| Less: | (86,187 | ) | (30,991 | ) | |||
| Total stockholders' equity | 308,704 | 341,143 | |||||
| Total liabilities and stockholders' equity | $ | 541,011 | $ | 580,742 | |||
| CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS | |||||||||||||||
| (Dollars in thousands, except per share and share amounts) | |||||||||||||||
| (unaudited) | |||||||||||||||
| Three Months Ended | Year Ended | ||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||
| Revenues: | |||||||||||||||
| Premiums earned, net (Net of ceded premiums of | $ | 485,872 | $ | 330,680 | $ | 1,891,732 | $ | 1,344,881 | |||||||
| Other income | 1,835 | 6,283 | 32,576 | 26,250 | |||||||||||
| Total revenues | 487,707 | 336,963 | 1,924,308 | 1,371,131 | |||||||||||
| Operating expenses: | |||||||||||||||
| Net medical claims incurred | 413,499 | 243,044 | 1,568,406 | 1,006,327 | |||||||||||
| Salaries and benefits | 56,949 | 62,737 | 225,475 | 232,454 | |||||||||||
| General and administrative expenses | 66,158 | 52,286 | 214,270 | 176,480 | |||||||||||
| Depreciation and amortization | 420 | 344 | 1,686 | 1,331 | |||||||||||
| Restructuring costs | — | — | — | 288 | |||||||||||
| Total operating expenses | 537,026 | 358,411 | 2,009,837 | 1,416,880 | |||||||||||
| Loss from continuing operations | (49,319 | ) | (21,448 | ) | (85,529 | ) | (45,749 | ) | |||||||
| Change in fair value of warrants | 1 | 33 | 20 | 50 | |||||||||||
| Loss on investment | — | — | — | 467 | |||||||||||
| Net loss from continuing operations | (49,320 | ) | (21,481 | ) | (85,549 | ) | (46,266 | ) | |||||||
| Net income (loss) from discontinued operations | — | (611 | ) | — | 3,257 | ||||||||||
| Net loss | $ | (49,320 | ) | $ | (22,092 | ) | $ | (85,549 | ) | $ | (43,009 | ) | |||
| Per share data: | |||||||||||||||
| Basic and diluted weighted average number of class A and class B common shares and common share equivalents outstanding | 517,237,340 | 491,871,177 | 511,967,146 | 490,018,730 | |||||||||||
| Continuing operations: | |||||||||||||||
| Basic and diluted loss per share | $ | (0.10 | ) | $ | (0.04 | ) | $ | (0.17 | ) | $ | (0.09 | ) | |||
| Discontinued operations: | |||||||||||||||
| Basic and diluted (loss) earnings per share | $ | — | $ | — | $ | — | $ | 0.01 | |||||||
| Net unrealized gain (loss) on available-for-sale investments | 57 | (2,436 | ) | 2,112 | 786 | ||||||||||
| Comprehensive loss | $ | (49,263 | ) | $ | (24,528 | ) | $ | (83,437 | ) | $ | (42,223 | ) | |||
| CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS | |||||||||||
| (Dollars in thousands) | |||||||||||
| (unaudited) | |||||||||||
| Year ended | |||||||||||
| 2025 | 2024 | 2023 | |||||||||
| Cash flows from operating activities: | |||||||||||
| Net loss | $ | (85,549 | ) | $ | (43,009 | ) | $ | (213,361 | ) | ||
| Adjustments to reconcile net loss to net cash (used in) provided by operating activities: | |||||||||||
| Depreciation and amortization expense | 1,686 | 1,331 | 2,509 | ||||||||
| Stock-based compensation | 103,657 | 114,331 | 140,931 | ||||||||
| Change in fair value of warrants and amortization of warrants | 20 | 50 | 86 | ||||||||
| Accretion, net of amortization | (1,843 | ) | (2,524 | ) | (4,014 | ) | |||||
| Change in accrued interest earned | 271 | (571 | ) | — | |||||||
| Net realized gains on investment securities | (979 | ) | (480 | ) | (20 | ) | |||||
| Loss on investment | — | 467 | 4,726 | ||||||||
| Impairment of goodwill and other intangible assets | — | — | 15,945 | ||||||||
| Premium deficiency reserve | — | — | (7,239 | ) | |||||||
| Changes in operating assets and liabilities: | |||||||||||
| Accrued retrospective premiums | (22,622 | ) | (19,177 | ) | (1,689 | ) | |||||
| Prepaid expenses | (5,035 | ) | 1,244 | 3,728 | |||||||
| Other assets | (5,921 | ) | 2,852 | 8,859 | |||||||
| Healthcare receivables | (43,327 | ) | 12,625 | 6,443 | |||||||
| Unpaid claims | (3,146 | ) | 19,296 | (294 | ) | ||||||
| Accounts payable and accrued expenses | 1,647 | (2,620 | ) | 4,739 | |||||||
| Accrued salaries and benefits | (3,052 | ) | (1,971 | ) | (2,901 | ) | |||||
| Other liabilities | (2,741 | ) | 606 | 6,404 | |||||||
| Net cash (used in) provided by operating activities from continuing operations | (66,934 | ) | 82,450 | (35,148 | ) | ||||||
| Net cash used in operating activities from discontinued operations | — | (47,605 | ) | (109,514 | ) | ||||||
| Net cash (used in) provided by operating activities | (66,934 | ) | 34,845 | (144,662 | ) | ||||||
| Cash flows from investing activities: | |||||||||||
| Purchases of short-term investments, available-for-sale, and held-to-maturity securities | (205,097 | ) | (201,241 | ) | (175,567 | ) | |||||
| Proceeds from sales of short-term investments and available-for-sale securities | 185,163 | 83,673 | 60,436 | ||||||||
| Proceeds from maturities of short-term investments and available-for-sale securities | 26,053 | 119,689 | 255,728 | ||||||||
| Purchases of property and equipment | (2,043 | ) | (1,556 | ) | (584 | ) | |||||
| Net cash provided by investing activities | 4,076 | 565 | 140,013 | ||||||||
| Cash flows from financing activities: | |||||||||||
| Issuance of common stock, net of early exercise liability | 718 | 709 | 34 | ||||||||
| Issuance of common stock under employee stock purchase plan, net of stock issuance costs | 1,096 | 193 | 1,116 | ||||||||
| Cash paid for shares withheld related to stock-based compensation | (36,900 | ) | (16,491 | ) | (6,220 | ) | |||||
| Repurchases of common stock | (18,298 | ) | (1,772 | ) | — | ||||||
| Net cash used in financing activities | (53,384 | ) | (17,361 | ) | (5,070 | ) | |||||
| Net (decrease) increase in cash and cash equivalents | (116,242 | ) | 18,049 | (9,719 | ) | ||||||
| Cash and cash equivalents, beginning of period | 194,543 | 176,494 | 186,213 | ||||||||
| Cash and cash equivalents, end of period | $ | 78,301 | $ | 194,543 | $ | 176,494 | |||||
| Reconciliation of cash and cash equivalents and restricted cash | |||||||||||
| Cash and cash equivalents(1) | $ | 78,301 | $ | 194,543 | $ | 122,863 | |||||
| Restricted cash | — | — | 53,631 | ||||||||
| Total cash, cash equivalents, and restricted cash | $ | 78,301 | $ | 194,543 | $ | 176,494 | |||||
| (1) Includes all applicable amounts for both continuing and discontinued operations | |||||||||||
| OPERATING SEGMENT | ||||||||||||||||
| (in thousands) | ||||||||||||||||
| (unaudited) | ||||||||||||||||
| Three Months Ended | Year Ended | |||||||||||||||
| Insurance Segment | 2025 | 2024 | 2025 | 2024 | ||||||||||||
| Premiums earned, net (net of ceded premiums) | $ | 485,872 | $ | 330,680 | $ | 1,891,732 | $ | 1,344,881 | ||||||||
| Less: | ||||||||||||||||
| Net medical claims incurred | 427,265 | 243,164 | 1,618,219 | 1,010,289 | ||||||||||||
| Segment gross profit | $ | 58,607 | $ | 87,516 | $ | 273,513 | $ | 334,592 | ||||||||
| Reconciliation: | ||||||||||||||||
| Elimination of intersegment profits | $ | 13,766 | $ | 120 | $ | 49,813 | $ | 3,962 | ||||||||
| Other income | 1,835 | 6,283 | 32,576 | 26,250 | ||||||||||||
| Salaries and benefits | (56,949 | ) | (62,737 | ) | (225,475 | ) | (232,454 | ) | ||||||||
| General and administrative expenses | (66,158 | ) | (52,286 | ) | (214,270 | ) | (176,480 | ) | ||||||||
| Depreciation and amortization | (420 | ) | (344 | ) | (1,686 | ) | (1,331 | ) | ||||||||
| Restructuring costs | — | — | — | (288 | ) | |||||||||||
| Change in fair value of warrants | (1 | ) | (33 | ) | (20 | ) | (50 | ) | ||||||||
| Loss on investment | — | — | — | (467 | ) | |||||||||||
| Net loss from continuing operations | $ | (49,320 | ) | $ | (21,481 | ) | $ | (85,549 | ) | $ | (46,266 | ) | ||||
| RECONCILIATION OF NON-GAAP FINANCIAL MEASURES | |||||||||||||||
| CONSOLIDATED GROSS PROFIT (NON-GAAP) RECONCILIATION | |||||||||||||||
| (in thousands)(1) | |||||||||||||||
| (unaudited) | |||||||||||||||
| Three Months Ended | Year Ended | ||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||
| (in thousands) | |||||||||||||||
| Net loss from continuing operations (GAAP): | $ | (49,320 | ) | $ | (21,481 | ) | $ | (85,549 | ) | $ | (46,266 | ) | |||
| Adjustments: | |||||||||||||||
| Salaries and benefits | 56,949 | 62,737 | 225,475 | 232,454 | |||||||||||
| General and administrative expenses | 66,158 | 52,286 | 214,270 | 176,480 | |||||||||||
| Depreciation and amortization | 420 | 344 | 1,686 | 1,331 | |||||||||||
| Restructuring costs | — | — | — | 288 | |||||||||||
| Change in fair value of warrants | 1 | 33 | 20 | 50 | |||||||||||
| Loss on investment | — | — | — | 467 | |||||||||||
| Consolidated Gross profit (Non-GAAP) | $ | 74,208 | $ | 93,919 | $ | 355,902 | $ | 364,804 | |||||||
(1) The table above includes Non-GAAP measures. Non-GAAP financial measures are supplemental and should not be considered a substitute for financial information presented in accordance with GAAP. For a detailed explanation of these Non-GAAP measures, see Appendix A.
| RECONCILIATION OF NON-GAAP FINANCIAL MEASURES | |||||||||||||||
| ADJUSTED SG&A (NON-GAAP) RECONCILIATION | |||||||||||||||
| (in thousands)(1) | |||||||||||||||
| (unaudited) | |||||||||||||||
| Three Months Ended | Year Ended | ||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||
| (in thousands) | |||||||||||||||
| Salaries and benefits | $ | 56,949 | $ | 62,737 | $ | 225,475 | $ | 232,454 | |||||||
| General and administrative expenses | 66,158 | 52,286 | 214,270 | 176,480 | |||||||||||
| Total SG&A (GAAP) | 123,107 | 115,023 | 439,745 | 408,934 | |||||||||||
| Adjustments: | |||||||||||||||
| Stock-based compensation | (24,919 | ) | (29,645 | ) | (103,657 | ) | (114,331 | ) | |||||||
| Non-recurring legal expenses and settlements | (647 | ) | 742 | (1,881 | ) | 110 | |||||||||
| Adjusted SG&A (non-GAAP) | $ | 97,541 | $ | 86,120 | $ | 334,207 | $ | 294,713 | |||||||
| Total revenues (GAAP) | $ | 487,707 | $ | 336,963 | $ | 1,924,308 | $ | 1,371,131 | |||||||
| Adjusted SG&A (non-GAAP) as a percentage of Total revenues | 20.0 | % | 25.6 | % | 17.4 | % | 21.5 | % | |||||||
(1) The table above includes Non-GAAP measures. Non-GAAP financial measures are supplemental and should not be considered a substitute for financial information presented in accordance with GAAP. For a detailed explanation of these Non-GAAP measures, see Appendix A.
| RECONCILIATION OF NON-GAAP FINANCIAL MEASURES | |||||||||||||||
| ADJUSTED EBITDA (NON-GAAP) RECONCILIATION | |||||||||||||||
| (in thousands)(1) | |||||||||||||||
| (unaudited) | |||||||||||||||
| Three Months Ended | Year Ended | ||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||
| (in thousands) | |||||||||||||||
| Net loss from continuing operations (GAAP): | $ | (49,320 | ) | $ | (21,481 | ) | $ | (85,549 | ) | $ | (46,266 | ) | |||
| Adjustments: | |||||||||||||||
| Depreciation and amortization | 420 | 344 | 1,686 | 1,331 | |||||||||||
| Change in fair value of warrants | 1 | 33 | 20 | 50 | |||||||||||
| Loss on investment | — | — | — | 467 | |||||||||||
| Stock-based compensation | 24,919 | 29,645 | 103,657 | 114,331 | |||||||||||
| Restructuring costs | — | — | — | 288 | |||||||||||
| Non-recurring legal expenses and settlements | 647 | (742 | ) | 1,881 | (110 | ) | |||||||||
| Adjusted EBITDA (non-GAAP) | $ | (23,333 | ) | $ | 7,799 | $ | 21,695 | $ | 70,091 | ||||||
(1) The table above includes Non-GAAP measures. Non-GAAP financial measures are supplemental and should not be considered a substitute for financial information presented in accordance with GAAP. For a detailed explanation of these Non-GAAP measures, see Appendix A.
| RECONCILIATION OF NON-GAAP FINANCIAL MEASURES | |||||||||||||||
| ADJUSTED NET (LOSS) INCOME FROM CONTINUING OPERATIONS (NON-GAAP) RECONCILIATION | |||||||||||||||
| (in thousands)(1) | |||||||||||||||
| (unaudited) | |||||||||||||||
| Three Months Ended | Year Ended | ||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||
| (in thousands) | |||||||||||||||
| Net loss from continuing operations (GAAP) | $ | (49,320 | ) | $ | (21,481 | ) | $ | (85,549 | ) | $ | (46,266 | ) | |||
| Adjustments: | |||||||||||||||
| Stock-based compensation | 24,919 | 29,645 | 103,657 | 114,331 | |||||||||||
| Restructuring costs | — | — | — | 288 | |||||||||||
| Non-recurring legal expenses and settlements | 647 | (742 | ) | 1,881 | (110 | ) | |||||||||
| Adjusted Net (loss) income from continuing operations (non-GAAP) | $ | (23,754 | ) | $ | 7,422 | $ | 19,989 | $ | 68,243 | ||||||
(1) The table above includes Non-GAAP measures. Non-GAAP financial measures are supplemental and should not be considered a substitute for financial information presented in accordance with GAAP. For a detailed explanation of these Non-GAAP measures, see Appendix A.
| RECONCILIATION OF NON-GAAP FINANCIAL MEASURES | |||||||||||||||
| INSURANCE BENEFITS EXPENSE RATIO (NON-GAAP) AND NORMALIZED INSURANCE BENEFITS EXPENSE RATIO (NON-GAAP) RECONCILIATION | |||||||||||||||
| (in thousands)(1) | |||||||||||||||
| (unaudited) | |||||||||||||||
| Three Months Ended | Year Ended | ||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||
| (in thousands) | |||||||||||||||
| Net medical claims incurred, net (GAAP) | $ | 427,265 | $ | 243,164 | $ | 1,618,219 | $ | 1,010,289 | |||||||
| Adjustments: | |||||||||||||||
| Quality improvements | 34,328 | 30,762 | 100,572 | 81,144 | |||||||||||
| Insurance Benefits expense (non-GAAP) | $ | 461,593 | $ | 273,926 | $ | 1,718,791 | $ | 1,091,433 | |||||||
| Premiums earned, net (GAAP) | $ | 485,872 | $ | 330,680 | $ | 1,891,732 | $ | 1,344,881 | |||||||
| Insurance Benefits expense ratio (non-GAAP) | 95.0 | % | 82.8 | % | 90.9 | % | 81.2 | % | |||||||
| Adjustments: | |||||||||||||||
| Prior period development | 2.2 | 4.6 | 0.6 | 3.0 | |||||||||||
| Normalized Insurance Benefits expense ratio (non-GAAP) | 97.2 | % | 87.4 | % | 91.5 | % | 84.2 | % | |||||||
(1) The table above includes Non-GAAP measures. Non-GAAP financial measures are supplemental and should not be considered a substitute for financial information presented in accordance with GAAP. For a detailed explanation of these Non-GAAP measures, see Appendix A.
| Appendix A |
| Explanation of Non-GAAP Financial Measures |
Non-GAAP Definitions
Consolidated Gross profit - A Non-GAAP financial measure defined by us as net loss from continuing operations before salaries and benefits, general and administrative expenses, depreciation and amortization, premium deficiency reserve expense, restructuring costs, impairment of goodwill and other intangible assets, interest expense, change in fair value of warrants, and loss on investment. We believe that Consolidated Gross profit provides management, investors, and others a useful view of consolidated business performance and is much more informative of operational results. Accordingly, we believe that Consolidated Gross profit provides investors and others useful information to understand and evaluate our operating results in the same manner as our management and our board of directors.
Adjusted SG&A - A Non-GAAP financial measure defined by us as total SG&A less stock-based compensation and non-recurring legal expenses and settlements. We believe that Adjusted SG&A provides management, investors, and others a useful view of our operating spend as it excludes non-cash, stock-based compensation and expenses related to investments that management believes do not reflect the Company's core operating expenses. We believe that Adjusted SG&A as a percentage of Total revenues is useful to management, investors, and others because it allows us to measure our operational leverage as revenue scales.
Adjusted EBITDA - A Non-GAAP financial measure defined by us as net (loss) income from continuing operations before depreciation and amortization, interest expense, change in fair value of warrants, loss on investment, stock-based compensation, premium deficiency reserve benefit, restructuring costs, impairment of goodwill and other intangible assets, and non-recurring legal expenses and settlements. Adjusted EBITDA is a key measure used by our management team and the board of directors to understand and evaluate our operating performance and trends, to prepare and approve our annual budget and to develop short and long-term operating plans. In particular, we believe that the exclusion of the amounts eliminated in calculating Adjusted EBITDA provide useful measures for period-to-period comparisons of our business. Accordingly, we believe that Adjusted EBITDA provides investors and others useful information to understand and evaluate our operating results in the same manner as our management and our board of directors.
Adjusted Net (loss) income from continuing operations - A Non-GAAP financial measure defined by us as net (loss) income from continuing operations before stock-based compensation, premium deficiency reserve benefit, restructuring costs, impairment of goodwill and other intangible assets, and non-recurring legal expenses and settlements. Adjusted Net (loss) income from continuing operations is a key measure used by our management team and the board of directors to understand and evaluate our operating performance and trends. We believe that Adjusted Net (loss) income from continuing operations is helpful to investors in assessing the Company’s financial performance in the same manner as our management and our board of directors.
Insurance Benefits expense ratio and Normalized Insurance Benefits expense ratio - A Non-GAAP financial measure defined by us as Benefits expense ratio ("BER"). We calculate our Insurance BER by taking the total of Insurance net medical expenses incurred and quality improvements, and dividing that total by premiums earned on a net basis, in a given period. Quality improvements include expenses associated with activities that improve health outcomes, as defined by the
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