MICC The Magnum Ice Cream Company N.V.

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The Magnum Ice Cream Company N.V. Q3 F2026 Earnings Call Transcript

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Peter Black
Operator
Good morning and welcome to the Magnum Ice Cream Company webcast. My name is Peter Black and I will be your operator for today's call. Before we begin, please note that today's presentation is being recorded. At this time, all participants are in listening only mode. After the presentation, we will move into a Q&A session. Instructions for Q&A session will be provided at the time and we will take your questions one by one. With that, I'm pleased to turn your call over to Lloyd Midwinter, Lloyd, please go ahead.
Lloyd Midwinter
Head of Investor Relations
Hello, and welcome to our webcast for the Q3 2026 Trading Update of the Magnum Ice Cream Company. My name is Lloyd Midwinter, Head of Investor Relations, and I'm here with our CEO, Peter Ter Kulve, and our CFO, Abhijit Bhattacharya. Our press release and this investor presentation are available on our Investor Relations website, where a replay and transcript of today's webcast will also be made available. Before we begin, I'd like to draw your attention to the cautionary statement regarding forward-looking statements and assumptions included in this presentation. This applies to the presentation, webcast, and Q&A session. So, Peter, over to you.
Peter Ter Kulve
Chief Executive Officer
Good morning, everyone, and thank you for joining us. Sorry for my croaky voice. I've been traveling for two weeks through Asia and picked up a bug. First, the headlines. Our Q3 performance was extremely strong, as we gained market share driven by volume-led growth ahead of a growing ice cream category. Our revenue grew 12.1% to 2.5 billion, with organic sales growth of 9.6%, led by 7.3% volume. And all regions achieved strong growth in the quarter, with the extended summer in Europe aiding growth by an estimated Thank you very much. We previously set out. Ice cream is a growing category. And as the leader, we are focused on building and activating our brands like the top beauty companies, bringing the execution rigor of the best bottling businesses and building an ownership culture accountable to deliver. In practical terms, that means creating consumer desire and having the right products in the right place at the right time and at the right price. This combination of innovation, execution, and ownership mindset is driving our growth momentum. Our first summer season as a standalone company shows the impact our strategy is having on performance, share gains across all regions, and leading the category in delivering volume growth. The good news is these are still early days. We have been laying the foundation for the future, investing in our brands, building our innovation pipeline, and improving our execution rigor. All of this gives me confidence in the opportunity ahead. I will now get into the quarter, which was a great one. As mentioned, our revenue reached 2.5 billion, driven by organic sales growth of 9.6%. Reported revenue was up 12.1, mainly due to 2.6% growth from acquisitions. Our growth was led by 7.3% volume, 7.3% volume, and supported by 2.2% price. This demonstrates the strengths of our brands and our innovation pipeline. Our frontline-first organization was able to capture higher demand with improved execution. Let me share more about what this looks like. All three of our regions contributed to growth. Europe and ANZ grew 8.9%, driven by successful innovation and share gains in key markets, whilst also benefiting from favorable weather, which I will address later. We achieved double-digit growth in several markets, including France and the UK and Ireland. Magnum and Ben & Jerry's both grew double-digit, with innovation-driving performance. In Europe, pricing was lower, mainly due to channel mix and phasing of promotional spend during the quarter compared to previous year. Americas achieved 3.9% growth. with continued momentum from our leading brands in the US. I'm particularly pleased with our volume growth of 2.3%, which reflects a disciplined approach to an evolving category. We focused on driving growth through innovation, including handheld and premium formats, with strong performances from Yasso, Ben & Jerry's, and Popsicle. Consumers in the U.S. are still willing to spend when you get the product right, and Yasser is a great example of this, growing 30% in the quarter after multiple years of growth before. Now, looking towards Ameya, sales were 17.6% higher, supported by freezer cabinet expansion, innovation, and execution. We achieved strong performance including in Pakistan, India and Turkey. Unfortunately, China continued to be impacted by unfavorable weather and we experienced channel shifts that we need to deal with. Our focus on brands and innovation, execution and availability is clearly delivering growth across all our regions. These results demonstrate both the strength of the ice cream category and our ability to win. Innovation continues to be one of the most important drivers of our growth. Year to date, more than 10% of revenue has come from new products. Our approach is aligned around four focus areas. First, strengthening our core portfolio through quality upgrades and relevant flavor innovation. Second, managing our portfolio architecture across formats, flavors, price points and channels. Third, unlocking more occasions with new formats from our premium brands. And fourth, expanding the categories to new products with innovative benefits. We have had some great successes. The best example for this season is Magnum La Pistache, which has become the number one ice cream innovation across Europe and exceeded even our own expectations. This is a great example of what our enhanced focus as a standalone company can deliver. One of the areas I'm most enthusiastic about, where we are delivering strong results and see further opportunities, is unlocking more occasions with new formats from our premium brands. Investing in the expansion of our Ben & Jerry portfolio is delivering growth and bringing new consumers on board. The brand has an exciting runway for growth as we combine innovation with the unique quality and purpose of Ben & Jerry's. Our new formats have been a great success, with sticks ranked as three of the top ten in the US and sandwiches ranking within the top five of innovations in Europe. Today we offer Ben & Jerry's in formats for nearly every snacking occasion. a pint for relaxing on the couch, pieces for sharing, sandwiches and sticks for on the go. For consumers in the U.S. where snacking occasions are being redefined, we are meeting the moment and we are taking this playbook around the world, expanding our other premium brands with new formats such as Magnum Cones, Lero Bonbons and the Yasso Pints. I will take a moment to talk about the weather. Everyone based in Europe will know we had an extended summer, which was supportive to growth this quarter. Across key markets, there were more days above 25 degrees, average temperatures were higher, and sunshine hours increased. The extended summer in Europe aided global sales by an estimated 2-3% during the quarter. Thank you very much. Thank you. and implement more advanced planning and forecasting. These capabilities will enable us to respond faster, increase availability and better capture consumer demand at peak moments during the summer season. Another important competitive advantage is our freezer cabinet network. We have around 3 million freezers worldwide and expanded the fleet by 4% this year, driving increased availability. We are deploying more freezers in key markets, focused on the higher-growth AMIA region and introducing new innovative formats to increase the efficiency and effectiveness of our fleet. Our approach is highly disciplined. We target the right outlets, deploy and activate our freezer cabinets, then keep them productive and reinvest with discipline. Our cabinets generate on average €1,200 to €1,300 revenue per year. Therefore expanding our fleet by 4% contributes around 1% to growth and you can expect us to continue investing in freezer cabinets to drive sustainable growth in the future. Now looking towards the full year. We're upgrading our growth outlook to approximately 5.5%. Our fourth quarter is relatively small in terms of sales and mainly the low season and in more developed markets with slower growth. Therefore, we expect Q4 sales to be at a similar level to last year. We're maintaining our outlook for margin improvement in line with our multi-year financial framework. Productivity savings and operating leverage are expected to offset higher costs primarily driven by oil and energy prices. On a comparable parameter basis, we continue to expect adjusted EBITDA improvement of 40 to 60 basis points. Reported adjusted EBITDA margin improvement is expected to be 0 to 20 basis points, mainly due to the impact of our acquisition in India. This reflects an expected margin improvement of approximately 70 basis points in H2, after absorbing around 100 basis points of additional cost inflation related to oil and energy. To summarize before our Q&A session, let me close with a few key points. First, I'm extremely proud of the team for delivering such a strong performance with revenue up 12.1% and organic sales growth of 9.6, led by 7.3% volume and all regions growing. and our productivity program remains firmly on track. Second, our priorities are clear. We are focused on creating demand with our leading brands and innovation and are converting that demand through increased availability and improved execution. This is compounded by our frontline-first ownership culture. Third, and maybe most important, we have room to run. Whilst the external environment remains uncertain, the fundamentals of our business are strong. The category is strong. And we continue to be laser focused on executing our growth strategy and productivity program.
Lloyd Midwinter
Head of Investor Relations
Thank you, Peter. We're now happy to address your questions. Please start by asking one question each so everybody has a chance to participate. If you have follow-up questions after the call, Please feel free to contact me and the investor relations team. Operator, please start the Q&A session.
Peter Black
Operator
Thank you. And at this time, so I'm just going to remind everybody how to ask a question. So as a reminder, you'll need to press star 1 1 on your telephone keypad and wait for your name to be announced. If you want to withdraw your question, you need to press star 1 1 again. So with that, I'm going to hand over to Lloyd and the first question is coming from David Rogue.
David Rogue
Analyst
Morning Peter. Congratulations on a very strong performance. I guess as we look into 27, I guess the group is probably a victim of its own success. A very strong first year as a standalone business. I'm not looking for guidance for 27, but I just want to get an understanding of the strategy. Now, you obviously have the medium-term guidance for 3-5% OSG and 40-60 basis points margin expansion. I'm just wondering, to what extent would the business look to protect that next year, and what levers do you have to protect that algorithm? Would you be comfortable temporarily operating outside this to sustain investment behind your brands and sort of ensure long-term growth? Because obviously we're going to be coming off a very high basis of comparison this year, in particular on the growth number. Thank you.
Peter Ter Kulve
Chief Executive Officer
Yeah, thanks, Dave. Sorry, my voice is a little bit bad. Yeah, last year we did 4.6% growth. This year we do 5.5% growth. So this is two years that the engine is running. What is now driving the Magnum Ice Cream Company's growth? First, ice cream is a good market. The latest figures I looked at in the US, the market was growing 4%. Globally, it's growing between 3% to 4%. So we start with a good market. Then we have now a well codified embedded system to drive distribution with a lot of operational rigor. We believe it drives approximately 1%. Then we have a very good approach. I believe it seems to work three years in a row towards innovation, which we also believe contributes 1% a year. So we are fully confident with our algorithm. Delivering 3-5% a year because the engine is running. We really know how to create demand in this healthy category. Great, thanks, Peter.
Lloyd Midwinter
Head of Investor Relations
And now for the next question.
Peter Black
Operator
The next question is from Warren. Yes, sorry, Warren, your line is open now.
Warren Ackerman
Analyst, Barclays
Yeah, hi, Peter. Lloyd, it's Warren here, Barclays. So, yeah, two – well, one and a kind of follow-up. On the – my main question really is on the margins. Again, Peter, you mentioned kind of the operational leverage from this top-line growth and the productivity kind of offsetting the higher – I'm just wondering whether you're able to kind of help us a little bit more on that because I guess the one area where you haven't quite yet shown your metal fullies or margins and I was wondering whether we could get like a little bit of an idea on how you kind of see the kind of the gross margin and then a drop through to the operating margin from the volume. I don't know whether there's a rule of thumb on the volume drop-through to the margin. And then if you're able to kind of just, you know, identify and maybe quantify some of the buckets on the leverage and the productivity versus the COGS pressures that you've got, just to help us a little bit more understand, you know, the shape of the second half with regards to the kind of zero to 20-bit guidance, that would be would be good, and then the kind of housekeeping follow-up from what you're saying, Peter. Are you able just to kind of put some numbers around market shares, actually, in some of the key geos? Thanks.
Peter Ter Kulve
Chief Executive Officer
Hey, Warren. Let me start with market share and then hand over the margin question to Abhijit, and he will tell you how the productivity program is translating into the step-up of gross margins and EBITDA. Our market share this year was in very good territory again. In most markets we are gaining share year to date. Germany is a little bit iffy, so I'm chasing the German GM. In the US we had a period of weakness, which is correcting now because Haagen-Dazs went on a promo drive as a reaction. to our stick introduction. And in Briars, we probably got the pricing a little bit wrong for two months. But again, we expect this year to have share growth in all regions, including the MIR region. And it's looking good. But as always, you know, it's hard work. You have a good month. Competition reacts. But again, our model of distribution expansion and Innovation helps us to structurally gain share in the global ice cream market. But market by market, there are always ups and downs in the quarter, but we seem to be winning this year. Abhijit, over to you.
Abhijit Bhattacharya
Chief Financial Officer
Hi, Warren. So let me give you two cuts on the margin, one on full year basis and one for the second half of the year. So, of course, we get with this growth leverage But what we got hit this year, as you are aware, is the oil impact and energy impact. And on a full year basis, that was about 70 bps. So we have a leverage, a positive leverage of around 30 bps or so, but that gets eaten up by the oil impact. And then, of course, we had productivity gains as well as some of the commodity The second half Our overall margin improvement is 70 basis points in the second half, despite a 100 bps impact from oil in the second half. So actually we are exiting the year in the second half with a pretty good profit momentum, despite the 100 bps from oil.
Peter Ter Kulve
Chief Executive Officer
And we keep on investing behind our brands and behind our customers. We actually invest more instead of less.
Lloyd Midwinter
Head of Investor Relations
Great. Thanks, Warren, for your question. Hopefully that answered both parts. Antoine, I think next question from your line, please.
Antoine
Analyst
Thank you, Eliud, and hi, Peter, hi, Abhijit. Quick question. So you said that you expected Q4 to be broadly flat. Anything to flag there beyond the pre-buying reversal in Europe? I mean, I would have thought that growth who remain good considering Brazil relaunch, U.S. momentum being pretty good and easy comps. So yeah, anything to flag, thanks.
Peter Ter Kulve
Chief Executive Officer
Yeah, you know, basically we're a seasonal business. Q1, everybody is running very hard to get the cabinets in place, to secure the new shelf space at retailers, to land the innovation. So it's a built-up quarter. Then we have two quarters of harvest. We're now for a couple of years, we had some decent offers. And in the last quarter, it's basically a slower quarter for us because it's mainly in-home channel, in developed markets. And our investments tends to go to Q1, Q2 and Q3 because you get a better return. So it's not the season that we're driving very hard. The good news is that actually with the build-up of the Southern Hemisphere, I hope that in the future Q4 becomes much more of an active quarter for us as a business. It's now 13%. Our dream of the day is 20% and 20% fueled by innovation, fueled by trade activities, because that would balance the business a little bit more. So we're now guided for a sort of flattish. After an outstanding, outstanding year.
Lloyd Midwinter
Head of Investor Relations
Thank you Peter. And next question please, I think from the line of David. David, your line is open.
David Hayes
Analyst
Actually, that's David Hayes, if you can hear me. That's you.
Peter Black
Operator
Go ahead.
David Hayes
Analyst
There we go. Sorry, David. So I'm going to ask the Ben and Jerry's question about the article that we saw in the week. Just to put some clarification on this situation that continues to obviously linger on and off in the media. So just to understand, is Magnum open to discussions at a price? I guess everything's got a price. If something was offered for Ben & Jerry's that covered stranded costs and was just too good to be true, is that something that you would engage in or is there a certain circle or not? And I guess just to also clarify, that is the only circumstance that that There's nothing that we should be aware of in the agreements that mean that an offer that comes in needs to be entertained for any other reason than any other commercial approach.
Peter Ter Kulve
Chief Executive Officer
Thank you so much. Let me start very simply. Ben & Jerry is not for sale and there are no offers, as you have read the article more correctly. Ben & Jerry is absolutely flying. We had a double-digit growth quarter, you know, year-to-date at 9%, driven by innovation in the handheld formats. Our occasion-based growth strategy of Magnum Ice Cream Company is working for Ben & Jerry. So Ben & Jerry is flying. They are very edgy in all their campaigns. Nothing has changed. We have a new independent board installed. We have a very enthusiastic leadership team. No, it's embedded, it's working, it's growing. It has always been noisy over the year. Ben is still trying to create noise. Actually, you could ask yourself the question, is that actually bad for the brand? Not when you look at the sales figures.
David Hayes
Analyst
Thank you.
Lloyd Midwinter
Head of Investor Relations
Very good. Okay, so time for the next question for Guillaume. Please go ahead with your question.
Peter Ter Kulve
Chief Executive Officer
Thank you very much, Guillaume Delmas here at CBS. Good morning, Peter, Abhijit, and Lloyd. My question is on Turkey, really, so a key country for you. Peter, can you maybe talk about what you saw in the third quarter in Turkey and particularly to what extent you've been able to compensate for all these measures imposed by the Turkish competition authority. And are these measures having a significant impact on your margins there? Because Turkey tends to command above group average margins. So any color on what you saw in Q3 and the outlook for Turkey would be great. Thank you. Great question. Guillaume. Why is Turkey such a special country? Because over time, we were able to get consumption up from 0.5 liters a head to 7 liters a head, which is almost the German level. How did we do that? It's innovation driven, penetration driven, bringing new occasions and extending distribution to when you go on holiday in Turkey, basically, There is literally Alida at arm's length, just as there is Coke at arm's length. This year, Turkey had an unbelievable run with innovation, whether it's the ball cone, whether that is their new scoopable take-home range, whether it's their new Conetto program. It's honestly one of our best innovation machines. When we got the intervention, which obviously we implemented in Q2 to reduce, to keep 30% of the shelves empty in smaller outlets, we basically did the following. The team focused on building new sales channels. We built up a 3,500 units scooping business around Turkey. We extended our market shares in hard discounters, actually quite successfully. We opened more out-of-home outlets, the smaller type. And in some smaller outlets, we extended the size of the cabinets that we could still sell our former portfolio. This basically led to a very satisfying performance in Turkey, where we basically hit all the original growth targets and with that all the leverage. But more importantly, most of the innovation we put in was actually quite premium innovation, which had a good impact on the market. So Turkey is in outstanding space and we continue to work with the authorities to help them with their program.
Lloyd Midwinter
Head of Investor Relations
Thank you very much. Okay, moving to the next question. Over to you, Sam from Goldman Sachs.
Sam
Analyst, Goldman Sachs
Good morning. Thank you for taking my question. Congratulations as well on the results today. I just wanted to kind of dive into your comments on innovations. Firstly, thank you for quantifying the impact that it's had for this year. Is that similar to historical years, or have you really seen a step up in 2026 versus history? And how is that comparing with the market? And then just kind of thinking through to 2027 and beyond, we've seen a real step up, at least as a consumer, I've seen that on the shelves, a real step up in genuine innovations from Magnum. How do you make sure that essentially you still have new exciting formats and flavors that stay relevant and that it doesn't become too crowded? How do you manage that? Thank you.
Peter Ter Kulve
Chief Executive Officer
Sam, thank you for this question because we have two drivers that gives this business a growth rate ahead of the industry. One is distribution, which we have already discussed. The other one is innovation. And basically we created an innovation model that is focused on creating new ice cream occasions and new ice cream benefits. This year, we basically, you know, when you look over a two, three year period, 30% of our products is new. In the first nine months of this year, 10% of sales comes out of new products. And these are not just new products, you know, a new flavor of Ben & Jerry, no, new formats, Thank you very much. Obviously Accelerate even more. Hyderize, hydration products. So our innovation engine works, and our innovation next year is better than this year, and I'm more than convinced that the year after will be better yet. Because the motor is really starting to up. And not only in the U.S., but also in China, also in India, and also in Europe. Innovation is one of the things that sets the Magnum Ice Cream Company apart. And I'm really proud of that because it's really a lot of work. But our models work, our combination of R&D and marketing works, the link to the markets for fast implementation works. So it's an engine that is humming.
Lloyd Midwinter
Head of Investor Relations
Great, thanks for that question, Sam. So we're now moving to the next question from Michiel, KBC.
Peter Black
Operator
Michiel, your line is open.
Michiel de Klerk
Analyst, KBC Securities
Yes, hi, Michiel de Klerk from KBC Securities, and thank you for taking my question. My question would also be a bit of a follow-up on EMEA Turkey. So I appreciate, of course, the measures that you have taken, being the supermarkets, the bigger focus on the scooping part, etc. Now, if I compare it towards the second quarter, it implies a meaningful step-up in volumes, Q3 versus Q4. Q2, whereas you still had those TSA impacts. I'm just wondering, what is the big reason for this step up? Is it also maybe the other countries, Pakistan, India, that are accelerating? Or is it really in Q3 that you saw these measures that you've taken in Turkey come into effect? Just the bridge a bit here from close to zero to almost 6%. Yeah, the drivers behind that. And if it's more than just Turkey.
Peter Ter Kulve
Chief Executive Officer
Yeah, so India is on fire. But we will publish the results on the 6th of November. But have a look. Pakistan is on fire. It's really doing really, really well. And Turkey is doing really well. In Q2... We actually got stock back because we had to empty all these bloody cabinets. And, you know, that is negative sales. Now, we basically implemented the whole program and Turkey is full on volume growth again. So the Turkey program worked, but also the rest of the region is doing extremely well. So that is basically driving it. It's a very proud part of our portfolio because the whole model, you know, I took a bunch of analysts to Turkey. India is now in full implementation of the Turkish model. And will it work? In Pakistan, we started a little bit earlier. Pakistan is on fire.
Lloyd Midwinter
Head of Investor Relations
Cool. Thank you for your question. So moving to the next question now, over to you Charlie at Rothschild. Please go ahead with your question.
Charlie
Analyst, Rothschild
Hi Peter, Abhijit. Thanks for the question, hope you're well. I just want to follow on a bit on the EMEA region and ask a bit more information on China please, where I think you spoke about some bad weather and channel shift. Is that the right amount of Thank you Charlie, good question.
Peter Ter Kulve
Chief Executive Officer
Maybe you don't know, I worked five years in China and I helped to create a model that delivered multiple years of share growth. We are now a clear number two in China for many, many years. Yes, the weather in China was not very good, especially in Q2, beginning of Q3. But that's not the real thing. I spent a month in China to really investigate what's going on. And what you see is that we have a stronghold in convenience stores and supers. And convenience stores and hypermarkets, not supermarkets, they're mostly hypers, are under severe pressure. There is a new channel building up, which is the snacking channel. And these are 200 to 300 meter stores dedicated to snacking with sort of 15,000 snacking products in there. and they're growing like gangbusters. Three years ago, there was zero. There are now 70,000. And we need to adapt our business model, trade structures, partly innovation, investments to better capture the growth in this channel. That's why I was there. It has a benefit for us because these channels are more tier four, five cities than convenience and hypermarkets, which were very focused on tier one and tier two cities. So we're adapting our business mix to the channel shifts, and that is actually way more interesting than the weather. There are no overstocking in China. You know, I've worked in China too long. As a hawk, Abhijit and I look at stocks at distributors in every single country in the world, not under our watch. Will this become a problem? And it is not a problem now. But, of course, then when it slows down, you really see it in the figure that it slows down, and that's fine. Structurally, China is a really good market, and I'm convinced that we can further grow our shares. Flipping to India, we did four things in India. We changed our formulations to dairy ice cream. We got a very good response on that. both in impulse and take home. By next year, most of our portfolio should be in dairy and it is working. We see that in bench image tracking, but we also see that in sales. Can't say too much, 6th of November. What we also did is do a price adaption to head popular price points. Again, seems to work, volume is coming through and we changed the distribution system for more Modern Trade and Wholesale Trading to the Turkish Distributor Cabinet Model seems to be working and accelerating growth. I can't say a lot more about the result because otherwise I get into trouble with the Indian regulator. 6th of November the results come out.
Lloyd Midwinter
Head of Investor Relations
Great, thanks Charlie. Hopefully that addressed the two parts there. To your question, so we've got a nice question coming from Jeff. Jeff at BNP Paribas, please go ahead with your question.
Jeff
Analyst, BNP Paribas
Okay, thank you. Two questions, if I may. The first one is just thinking about COGS pressures a little bit more. This year you've got oil, but on the other side you've got cocoa. And, you know, if we think forward, obviously there's a lot of things going on, but, you know, as things stand today, How would you frame the aggregate COGS picture for next year versus what you've experienced this year? That's the first question. The second question, you've spoken before, Peter, about GLP-1s, but predominantly through the lens of the U.S. I'm just wondering if there's been any incremental learnings from markets like the U.K. where GLP-1 penetration is starting to Thank you.
Peter Ter Kulve
Chief Executive Officer
Hi Jeff, two good questions. This year we had swings and roundabouts, chocolate came down, oil went up. Next year we expect a sizable COX inflation, approximately 66%, sort of $180 million. 50% in D&E, 50% in developed markets. We can manage this. You know our pricing capabilities in emerging markets. It's the same as the former mothership. And in developed markets, we'll need a little bit of pricing. Everybody will need pricing. Retailers will need pricing. Competition will need pricing because costs go up. And that should not be a problem. So, you know, we feel that we can handle this in our normal business mix. Then getting to your second question on GLP-1, it's fascinating. We get more and more data going in. I've also presented that at the Barclays Back to School Conference. You know, GLP-1s lead to different snacking and food behavior. When you make it specific for ice cream, what you see, the sort of scoop of vanilla on top of a big apple cake, that is going away because the apple cake is going away. But handheld ice cream, portion control, more premium, better ingredients, wellness is booming. It's growing more than 6% in the American market, where not a lot grows in foods. So we get actually pretty decent tailwinds there. Obviously, we also have to manage O'Brien's brand. So it's not all, everything goes up. But Jeff, can you believe it? Yasso growing with 30% after five years of growth, now more than half a billion. We have some serious tailwinds behind our business.
Jeff
Analyst, BNP Paribas
Thank you.
Lloyd Midwinter
Head of Investor Relations
Thank you. So next question now coming from Tom, Tom at Deutsche Bank.
Jeff
Analyst, BNP Paribas
Please go ahead.
Peter Black
Operator
Tom Sykes, your line is open.
Tom Sykes
Analyst, Deutsche Bank
Thanks. Yeah, hi. Tom Sykes at Deutsche. Just to follow up on the COGS question, do energy costs form part of the basket that retailers look at when you're negotiating prices? or do they just look more at the agri commodities and then you have to factor in or try and negotiate more on the energy costs? And then just on the shelf space and the sort of cabinet expansion, footprint expansion, could you maybe say something about how larger retailers are viewing that for next summer given Some out of stocks and the strength of demand. And maybe on the energy side, do you at all see people switching off cabinets and reduced capacity when energy costs are high? Because presumably it's a high cost for them to run the chilled cabinet in their own retail outlet. Thank you.
Peter Ter Kulve
Chief Executive Officer
Abhijit, can you take the first question on energy costs? I'll take the second part. Hi, Tom.
Abhijit Bhattacharya
Chief Financial Officer
So yeah, when we discuss with retailers, we take the whole basket of commodities and that will include chocolate, dairy, milk, but also energy is very much a part of cost. So it's not that we leave it out. The energy cost partly sits in our gross margin. and partly sits in our distribution costs. So from a P&L point of view, you see it above the gross margin and below. But yes, it's part of the negotiations, absolutely.
Peter Ter Kulve
Chief Executive Officer
Yeah, so are cabinets being switched off? No, they're not. Do retailers, small and large, need price increases because of their own logistic costs and their own energy costs? For sure. So we're We're here together with our customers that we need to manage the P&L of the category. Out of stock this year, I think we learned a lot. It looks easy, growing double digits in the market with a lot of volume. It's actually not that easy. It is a logistic tour de force. Not only of our own factories, our own warehouses, our own distributors, but also for the retailers. And actually, we had too much out of stock in Q3 in certain countries, certain customers. And together with them, we are now working on plans, more store delivery, more back of store, stores page, for example, in certain hotspots. Putting a refrigerated container in the parking lot and we're working through with a lot of operational rigor in plans to help the retailers live with heat waves because I don't know whether we will have three or four next years but we are going to more heat waves and all of us need to learn to work with these heat waves because there's a lot of money in a heat wave because a heat wave is an unpromoted sale Both for retailers and for ourselves, they are super profitable, but you need to be able to get the stock in the right place. Imagine, during a heatwave on Sunday. That is a logistic tour de force.
Lloyd Midwinter
Head of Investor Relations
Great. Thanks, Tom. Hopefully that addresses your questions. So the next question comes from Maxime. Maxime, ING, please go ahead with your question.
Maxime
Analyst, ING
Hi, good morning Peter, Abhijit. Hope you're doing fine and safe recovery to you, Peter. One question actually on TSAs. So I understand from the press release that you will start the digital implementation in the UK in November. When may you see the first results and what's basically the plan in terms of communication to the market before you ask that transition? That would be all for me, thank you.
Abhijit Bhattacharya
Chief Financial Officer
Could you just repeat the last part of your question, sorry?
Maxime
Analyst, ING
Yeah, so basically when and how do you plan to communicate with the market with regards to the IT transition and in milestone we should be aware of?
Abhijit Bhattacharya
Chief Financial Officer
Yeah, so first, you know, the TSAs we have been updating every quarter since we separated and we have been exiting them in line with the original plan. You see that also in the press release of this quarter. The IT TSAs we will now start unwinding as we implement the new IT system that we have. From an implementation point of view, we go live on the 1st of November this year with UK, Hungary and Romania. So that will happen. We have taken all the necessary precautions of Pre-selling a little bit so that no customer is affected and when we come with our Q4 results we will tell you how that has gone and then we have further rollouts as planned next year and the idea is to have it all done before the end of next year so that we can exit the TSAs before the end of 27.
Peter Ter Kulve
Chief Executive Officer
But so far so good. Fingers crossed but we are prepared. You know, we often talked about this tech switch as an enormous challenge for the business. And to be honest, it is because this is a humongous project. You need to data harmonize over the whole company. We have redefined 860 processes and harmonized them. But when we get out of this, and I'm sure we will, we have the most modern tech stack in our industry. And we'll have Way more data and way more opportunities to apply agentic solutions to run the business better. It's a lot of work, but by the end of next year, this will truly be a different type of company. Much more revolute and much less ABN AMRO.
Lloyd Midwinter
Head of Investor Relations
Great. Thank you, Maxime. Good question. So time for, I think, our final question before we wrap up the call for today. Jeremy from Van Lundskot, please go ahead.
Jeremy
Analyst, Van Lanschot
Hi, morning all. Just to follow on on the pre-buying and technology rollout questions topic, I just have a few quickfire questions. Are you able to quantify the impacts that you experienced in the third quarter of the pre-buying You mentioned that the technology rollout would start in November. How long will customers be impacted for? Does it impact all the customers in the markets you just mentioned or certain parts of the market? And I assume this technology needs to be rolled out to other countries in the future so other countries will experience similar pre-buying and pull forward as a result. Thanks very much.
Abhijit Bhattacharya
Chief Financial Officer
Let me take those quickly. So one is the impact for pre-buying because it was only in small countries and we are doing it in the off-season. It's not big, it's less than 50 bips in the quarter. For Q4, it's slightly bigger simply because the sales in Q4 are smaller. It impacts all customers in the market because you change and that's why we ensure that we supply some of them a bit in advance so that there is no impact to the customer. And there is a regular plan, you know, per country. This is a cadence that we will roll out over the next 12 months. So it happens with any kind of rollout. We have a very experienced team. So yeah, we don't see anything new to be looked at on this.
Lloyd Midwinter
Head of Investor Relations
Okay, thanks Abhijit for answering that question. That's it for our Q&A session today, so time to wrap up the call before we close.
Peter Ter Kulve
Chief Executive Officer
Yes, thanks for joining. Yeah, it was a good quarter. Most importantly for me, the quarter showed that operational rigor is improving, that we could deal with heightened demand in an efficient way. Still things to do better, but it was heavy lifting. But our most important, our underlying model is working. Distribution expansions I spoke about at the Capital Markets Day during the launch of the business are truly delivering the growth. Our innovation engine is firing, which makes me feel confident that we can also sustain These are growth rates in a decently growing industry. Productivity is coming through. Tech transformation is heavy lifting. But at the end of it, we have a different type of company. Thanks for following us and thanks for being present at this call.
Peter Black
Operator
Oh sorry, this is the operator here. I was going to say this concludes today's conference call. Thank you for participating. You may now disconnect.